Customer Service Rep (PRN)

Patient Plus Urgent Care Hammond; Hammond (LA); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

Patient Plus Urgent Care Hammond is seeking a Customer Service Representative to deliver excellent patient-focused service. You will greet patients, manage inquiries, schedule appointments, and ensure a smooth check-in/out experience with accurate records.

The role requires 1–2 years in customer service in a healthcare setting, strong communication skills, and proficiency with CRM tools. This on-site position supports a fast-paced urgent care environment.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years experience in customer service, healthcare setting preferred.
• Excellent communication and listening skills; able to handle high volume inquiries.
• Proficiency with CRM and databases; able to manage patient records accurately.

Responsabilités

• Greet and assist patients and visitors professionally.
• Handle calls, schedule and confirm appointments.
• Verify insurance information and process payments at check-in/out.
• Maintain confidential patient information and accurate records.
• Resolve complaints or escalate to appropriate department.

Connaissances

Customer service

Communication

Phone etiquette

Data entry

Formation

High school diploma

Associate degree preferred

Outils

CRM software

Office suite

Description du poste

The Customer Service Representative is responsible for delivering exceptional customer service to patients and visitors. This role involves managing patient inquiries, scheduling appointments, and ensuring a seamless experience for all individuals interacting with the urgent care facility. The representative serves as the primary point of contact, providing information and assistance to enhance patient satisfaction and operational efficiency.Key Responsibilities:- Greet and assist patients and visitors courteously and professionally.- Handle incoming calls and respond to inquiries regarding services, appointments, and general information.- Schedule and confirm patient appointments, ensuring optimal use of facility resources.- Maintain accurate patient records and update information as necessary.- Collaborate with medical staff to facilitate patient flow and address any immediate concerns.- Process patient check-ins and check-outs, including verifying insurance information and collecting payments.- Address and resolve patient complaints or escalate issues to the appropriate department.- Ensure the reception area is clean, organized, and welcoming at all times.- Adhere to company policies and procedures, maintaining confidentiality and security of patient information.- Participate in training sessions and meetings to stay informed about updates in company policies and procedures.Required Education:- High school diploma or equivalent required; an associate degree or higher in a related field is preferred.Required Experience:- Minimum of 1-2 years of experience in a customer service role, preferably within a healthcare or urgent care setting.- Experience with handling a high volume of customer inquiries and managing multiple tasks simultaneously.- Proven track record of resolving customer complaints and issues efficiently and professionally.Required Skills and Abilities:- Excellent verbal and written communication skills, with a strong ability to listen and empathize with customers.- Proficiency in using customer service software, databases, and tools.- Strong organizational skills with the ability to prioritize and manage time effectively.- Ability to work independently as well as part of a team in a fast-paced environment.- Demonstrated problem-solving skills and attention to detail.- Ability to maintain composure and professionalism under pressure.- Familiarity with medical terminology and healthcare procedures is a plus.