Patient Care Representative

The Urgent Care, LLC; Harvey (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement 401k

Life insurance

Short/Long term disability

Medical stipend at clinic

Holiday Pay

Job summary

The Urgent Care, LLC is seeking a friendly Patient Care Representative to join our team in Harvey, LA. You will manage patient check-ins, insurance verification, and triage, while delivering excellent service to support our mission of high-quality care.

Responsibilities include answering calls, scheduling, data entry, and collaboration with clinical staff to maintain a positive patient experience. Weekend and holiday availability is required, with some afternoons/evenings.

Qualifications

• High School Diploma or Equivalent required for the role.
• BLS certification within 90 days of employment.
• Pass periodic testing for triaging patients (e.g., taking blood pressure).
• Ability to work weekends, afternoons/evenings, and holidays.
• Open and flexible availability (20–30 hours per week).
• Able to commute between multiple clinics as needed.

Responsibilities

• Greet patients in a friendly and professional manner.
• Answer calls and respond to questions about services, pricing, and scheduling.
• Schedule patient check-in times for all locations.
• Verify patient insurance data and collect payments when necessary.
• Maintain patient records and ensure accurate data entry.
• Communicate effectively with patients, providers, and healthcare staff.
• Provide support to clinical staff as needed.
• Triage patients and ensure smooth patient flow.
• Assist with check-in/check-out and billing paperwork.
• Maintain a clean waiting area and examination rooms.
• Adhere to HIPAA and privacy regulations.
• Participate in training and ongoing education.

Skills

Customer service

Phone etiquette

Communication

Team player

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

EMR systems

Job description

Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phone calls, making check-in times, triage patients, and making sure our patients have a 5-star experience. Ability to provide patients with outstanding patient care by applying best practices and quality service to aid in the health and well-being of our patients, while also standing by the mission and values of The Urgent Care. Candidate must be able to get along well with others and be able to work in a fast-paced environment. Must have availability on weekends, afternoon/night shift (3 pm - 9 pm), and holidays. Great job opportunity for entry-level.

Patient Care Representative Duties and Responsibilities

• Greet patients in a friendly and professional manner
• Answer incoming phone calls and respond to patient questions, providing information about services, pricing, and scheduling
• Schedule patient check-in times for all locations
• Verify patient insurance data and collect payments when necessary
• Maintain patient records and ensure accurate data entry
• Communicate effectively with patients, providers, and other healthcare professionals
• Provide support to clinical staff as needed
• Triage patients
• Assist with patient check-in and check-out processes, including providing necessary paperwork and ensuring accurate billing information
• Maintain a clean and organized work environment, including patient waiting areas and exam rooms
• Adhere to all HIPAA and patient privacy regulations
• Participate in training and continuing education to stay up-to-date on healthcare industry developments and best practices

Patient Care Representative Requirements

• High School Diploma or Equivalent
• Pass periodic testing triaging patients (ex. taking blood pressure)
• Possess a strong desire to help others
• Compassionate and sensitive to patients' needs and concerns
• BLS certified within 90 days of employment
• Bilingual in Spanish and English a PLUS*
• Open and flexible availability (with a minimum of 20-30 hours per week)
• Ability to commute between two of our five clinics (*if necessary. Locations are in Gretna, Harvey, Mid-City, Uptown, and LaPlace)

We will train you on everything you need to know but we will prioritize candidates who have:

• Medical Assistant Certificate or Associates degree in related field
• Minimum 2 years customer service experience
• Previous experience in medical environment, EMR systems, working with patients
• Ability to work in a fast-paced, high-patient volume environment

Benefits

• Health Insurance (BCBS)
• Dental Insurance (BCBS)
• Vision Insurance (BCBS)
• Retirement 401k
• Life Insurance
• Short/Long term disability
• Medical stipend at clinic (includes family after 90 days)
• Holiday Pay

Job Types: Full-time, Part-time