Entry-Level Healthcare Help Desk Agent

ProAct - PBM; Town of Gouverneur (NY); On-site; USD 19,000 - 25,000; Full time

Job summary

KPH Healthcare Services, Inc. is seeking an entry-level Help Desk/Rx Technician style role in Gouverneur, NY.

This position works under direct supervision and follows standard procedures, undergoing training while assisting staff and preparing to answer calls independently. Responsibilities include call coverage, system mastery, customer and pharmacy network issue resolution, and participation in client onboarding and on-site activities.

Qualifications

• Preferred: High School Diploma or GED, or equivalent experience.
• 0-2 years experience as Rx Technician or Customer Service Representative in a health care related service.
• HIPAA Privacy Course
• HIPAA Security Course

Responsibilities

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to insure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to insure complete client satisfaction.
• Assist with and adopt readiness for the startup of new clients including new group enrollments, changes, and deletions.
• Assist with on-site client orientation, health fairs and business conferences as needed.
• Assist with on-site resolution of customer service issues to clients as needed.
• Performs office duties as needed (includes copying, collating, mailings, filing, credit cards)
• Responsible for completing all mandatory and regulatory training programs
• Perform other duties as assigned

Skills

Phone skills

Communication

MS Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

KPH Healthcare Services, Inc. is seeking an entry-level Help Desk/Rx Technician style role in Gouverneur, NY.

This position works under direct supervision and follows standard procedures, undergoing training while assisting staff and preparing to answer calls independently. Responsibilities include call coverage, system mastery, customer and pharmacy network issue resolution, and participation in client onboarding and on-site activities.