Customer Service Representative - Temporary

Sutherland Company; Houston (TX); Remote; USD 21,000 - 30,000; Full time

Job summary

Sutherland Global is seeking a motivated customer service representative for a six-month work-from-home contract. You will respond to incoming calls from families and schools about scholarships, provide information, and ensure callers are satisfied.

We supply equipment; you need reliable wired internet and a quiet workspace. Fluency in English, strong communication, and proficiency with Microsoft Office are required, with a focus on problem-solving and meeting goals.

Qualifications

• Excellent verbal and written communication skills.
• Fluency in English.
• Drive to solve problems and meet goals.
• Familiarity with Microsoft Office tools.
• Experience in customer service.
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.

Responsibilities

• Answer incoming calls from families and schools about scholarships.
• Provide accurate information and resolve questions to ensure satisfaction.
• Assist with scholarship applications and funding status and student registration.

Skills

English Fluency

Customer Service

MS Office

Communication Skills

Multitasking

Job description

Company Description:

Can you deliver exceptional service to customers who call in looking for answers to questions?Are you an active listener who can leverage probing question to provide solutions? Do you have an enthusiastic personality and a strong attention to detail?

Join Us.

Job Description:

Temporary position- 6 month contract

In this work from home role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the scholarship program. This will include responding to incomings calls related to student inquiries as well as scholarship application and funding status to ensure that all questions are answered, callers are satisfied and students are registered.

We will provide all equipment, but to be successful when working from home you must have reliable, hard-wired internet service and a quiet, distraction-free place to work.

Qualifications:

• Excellent verbal and written communication skills; strong multitasking abilities
• Fluency in English
• Drive tosolveproblems and meetgoals
• Familiarity with Microsoft Office tools
• Experience in customer service
• Excellent wired internet connectivity and a quiet, distraction-free, secure place to work.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.