Customer Service Representative/Teller

Security First Bank; Norfolk (NE); On-site; USD 16,531 - 24,796; Part time

Job summary

Security First Bank is seeking a part-time Customer Service Representative in Norfolk, NE, responsible for assisting customers with their everyday banking needs. Key duties include processing financial transactions, maintaining customer records, and providing support in person and by phone.

The ideal candidate will have a High School Diploma, strong customer service skills, and the ability to work with sensitive information. Competitive wages and comprehensive benefits are offered to promote professional development and personal well-being.

Qualifications

• One to twelve months of cash‑handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment.

Responsibilities

• Process customer financial transactions, including deposits and withdrawals.
• Maintain accurate customer records by posting transactions.
• Provide customer support in person and by phone.

Skills

Strong customer service skills

Attention to detail

Ability to work with confidential information

Education

High School Diploma or GED

Tools

Standard computer applications

Job description

Job Details

Job Location: Norfolk - Norfolk, NE 68701-4157
Position Type: Part-time
Education Level: High School
Travel Percentage: None
Job Shift: Day
Job Category: Banking

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Key Responsibilities

• Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests.
• Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts.
• Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions.
• Balance cash drawer and reconcile daily work to ensure accuracy.
• Research transaction discrepancies or missing items as needed.
• Review reports to ensure compliance with bank policies and regulatory requirements.
• Promote bank products and make referrals to appropriate departments.
• Maintain strict confidentiality and perform additional duties as assigned.

Qualifications

• High School Diploma or GED required.
• One to twelve months of cash‑handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

Benefits

We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well‑being.

Equal Opportunity

Security First Bank is an affirmative action and equal opportunity employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.