Customer Service Representative/Teller

Security First Bank; Burwell (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Security First Bank in Burwell, NE seeks a Customer Service Representative to assist customers with everyday banking needs, process transactions, and open new accounts. The role requires strong customer service, attention to detail, and discretion with confidential information.

Ideal candidates have a High School diploma or GED and up to 12 months of cash-handling or customer service experience. Familiarity with office equipment and basic computer applications is helpful for daily duties.

Qualifications

• High School Diploma or GED required.
• One to twelve months of cash-handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

Responsibilities

• Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests.
• Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts.
• Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions.
• Balance cash drawer and reconcile daily work to ensure accuracy.
• Research transaction discrepancies or missing items as needed.
• Review reports to ensure compliance with bank policies and regulatory requirements.
• Promote bank products and make referrals to appropriate departments.
• Maintain strict confidentiality and perform additional duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Education

High School Diploma or GED

Tools

Office equipment

Computer applications

Job description

Job Details: Location: Burwell - Burwell, NE 68823-0610 | Position Type: Full-time | Education Level: High School | Travel Percentage: None | Job Shift: Day | Job Category: Customer Service

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Key Responsibilities

• Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests.
• Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts.
• Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions.
• Balance cash drawer and reconcile daily work to ensure accuracy.
• Research transaction discrepancies or missing items as needed.
• Review reports to ensure compliance with bank policies and regulatory requirements.
• Promote bank products and make referrals to appropriate departments.
• Maintain strict confidentiality and perform additional duties as assigned.

Qualifications

• High School Diploma or GED required.
• One to twelve months of cash‑handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an affirmative action and equal opportunity employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.