Customer Service Representative/Teller

Security First Bank; O'Neill (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Benefits package

Professional development

Personal well-being

Job summary

Security First Bank in O'Neill, NE is seeking a Customer Service Representative to assist customers with everyday banking needs, process transactions, and support online banking inquiries. The role requires strong client service, accuracy, and discretion with confidential information.

The position offers day shifts, training, and a path to grow within the bank. A High School diploma is required with bilingual English/Spanish preferred; prior cash-handling or customer service experience is

Qualifications

• High School Diploma or GED required.
• Bilingual English/Spanish preferred.
• 0–12 months cash-handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer-service skills and ability to maintain confidentiality.

Responsibilities

• Process deposits, withdrawals, loan payments, transfers, ACH, and wires.
• Maintain accurate customer records and open new accounts.
• Provide in-person and phone support for inquiries and online banking.
• Balance cash drawer and reconcile daily work for accuracy.
• Research discrepancies and ensure compliance with policies.
• Promote bank products and refer to appropriate departments.
• Maintain confidentiality and perform other duties as assigned.

Skills

Customer service

Cash handling

Confidentiality

Bilingual English/Spanish

Attention to detail

Education

High School Diploma or GED

Tools

Office applications

Job description

Job Details

Location: O'Neill, NE 68763

Position Type: Full‑time

Education Level: High School

Travel Percentage: None

Shift: Day

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with everyday banking needs. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Key Responsibilities

• Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests.
• Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts.
• Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions.
• Balance cash drawer and reconcile daily work to ensure accuracy.
• Research transaction discrepancies or missing items as needed.
• Review reports to ensure compliance with bank policies and regulatory requirements.
• Promote bank products and make referrals to appropriate departments.
• Maintain strict confidentiality and perform additional duties as assigned.

Qualifications

• High School Diploma or GED required.
• Bilingual proficiency in English and Spanish preferred.
• One to twelve months of cash‑handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer‑service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

Benefits

Security First Bank offers competitive wages and a comprehensive benefits package in Nebraska and South Dakota, designed to support both professional development and personal well‑being.

Equal Opportunity Statement

Security First Bank is an affirmatively action and equal opportunity employer, welcoming applicants of all backgrounds.