Customer Service Representative/Teller

Security First Bank in; Rapid City (SD); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with Company Match

Paid Time Off

Health Insurance

Dental & Vision Insurance

Employee Assistance Program (EAP)

Job summary

Security First Bank is seeking a Customer Service Representative/Teller (Administrative) to assist customers with everyday banking needs, process a variety of transactions, and help open new accounts. This role requires strong customer service, attention to detail, and professionalism with confidential information.

Based in the region, the bank emphasizes teamwork, integrity, and community involvement, offering a supportive work culture, employee development, and a comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• One to twelve months of cash-handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

Responsibilities

• Process a variety of customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH transactions, and wire requests, while ensuring accuracy and compliance.
• Deliver exceptional customer service by assisting clients in person and by phone, resolving inquiries, and providing support for account and online banking needs.
• Maintain and update customer accounts, including account maintenance activities, transaction posting, and new account opening support.
• Balance and reconcile daily transactions, research discrepancies, and ensure all work is completed accurately and in accordance with established procedures.
• Support business growth and regulatory compliance by promoting bank products through referrals, adhering to bank policies, and maintaining strict confidentiality of customer information.

Skills

Customer service

Cash handling

Attention to detail

Education

High School Diploma or GED

Tools

MS Office

Banking software

Job description

Customer Service Representative/Teller (Administrative)

At Security First Bank, we believe strong communities are built through trusted relationships, local commitment, and exceptional service. Since 1898, we have proudly served customers across Nebraska and South Dakota with community banking and insurance solutions designed to help individuals, families, businesses, and agricultural operations succeed.
With locations throughout the region, Security First Bank offers a full range of banking, lending, mortgage, treasury management, and insurance services while maintaining a strong focus on personalized customer care and community involvement.
We are proud to foster a workplace culture centered around teamwork, growth, integrity, and service. Whether serving customers in our branches, supporting operations behind the scenes, or helping communities grow, our employees play an important role in making a difference every day.

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Why Security First Bank

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you'll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

Benefits

At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:

• Competitive Pay
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Employee Assistance Program (EAP)
• Life & Disability Insurance
• Professional Development & Career Growth Opportunities

Key Responsibilities

• Process a variety of customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH transactions, and wire requests, while ensuring accuracy and compliance.
• Deliver exceptional customer service by assisting clients in person and by phone, resolving inquiries, and providing support for account and online banking needs.
• Maintain and update customer accounts, including account maintenance activities, transaction posting, and new account opening support.
• Balance and reconcile daily transactions, research discrepancies, and ensure all work is completed accurately and in accordance with established procedures.
• Support business growth and regulatory compliance by promoting bank products through referrals, adhering to bank policies, and maintaining strict confidentiality of customer information.

Qualifications and Experience

• High School Diploma or GED required.
• One to twelve months of cash‑handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.

Employer paid benefits for full-time status: PTO (vacation and sick pay), Paid Holidays (Federal), Employer Paid: EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment
No waiting period for Paid Holidays, Medical, Dental, Vision or EAP
Medical options (including some employer contributions to provide affordability and value):
High-Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option
Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option
Dependent Care Flexible Spending Account
Dental
Vision
Supplemental Voluntary Benefits
Telehealth
Access to experts for federal and state benefits, FEDlogic
Connect with leading experts in cancer research, care, and treatment with Cancer Expert Now Retirement and other benefits – full-time:
401(k) Plan with Company Match
Paid Family Leave program with approved qualifying event.
Banking products: Free Checking, Safe Deposit Box (based on availability), Customer benefits when opening account.