Customer Service Representative/Teller

Security First Bank; Cozad (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

Security First Bank in Cozad, NE is seeking a Customer Service Representative. You will assist customers with their banking needs, including processing transactions and opening accounts while providing high-quality support.

The role requires a high school diploma and strong customer service skills. Expected duties include maintaining customer records and promoting bank products. This position offers a competitive wage and comprehensive benefits package.

Qualifications

• High School Diploma or GED required.
• One to twelve months of cash-handling or customer service experience preferred.
• Strong customer service skills and a genuine interest in working with the public.

Responsibilities

• Process customer financial transactions, including deposits, withdrawals, and loan payments.
• Maintain accurate customer records by posting transactions and completing account maintenance.
• Provide customer support in person and by phone.

Skills

Customer service skills

Attention to detail

Ability to work with confidential information

Basic understanding of accounting procedures

Familiarity with office equipment and standard computer applications

Education

High School Diploma or GED

Job description

Job Details

Job Location: Cozad - Cozad, NE 69130; Position Type: Full-time; Education Level: High School; Travel Percentage: None; Job Shift: Day; Job Category: Customer Service

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner. Must be willing to cover as needed in Callaway, Overton, and Elwood locations.

Key Responsibilities

• Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests.
• Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts.
• Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions.
• Balance cash drawer and reconcile daily work to ensure accuracy.
• Research transaction discrepancies or missing items as needed.
• Review reports to ensure compliance with bank policies and regulatory requirements.
• Promote bank products and make referrals to appropriate departments.
• Maintain strict confidentiality and perform additional duties as assigned.

Qualifications and Experience

• High School Diploma or GED required.
• Must be willing to cover as needed in Callaway, Overton, and Elwood locations.
• One to twelve months of cash‑handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and a genuine interest in working with the public.
• Ability to work with sensitive information and maintain confidentiality.

Why Security First Bank

Security First Bank offers an excellent opportunity within a community‑focused financial institution recognized for integrity, customer trust, and operational excellence. We welcome applicants from a wide range of backgrounds and provide a supportive environment where you can develop valuable skills, contribute to a service‑driven team, and build a strong foundation for your career. We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well‑being. Starting pay is based on experience, and additional benefit details are available on our Careers page.

Security First Bank is an affirmative action and equal opportunity employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.