Customer Service Representative/Teller

Security First Bank; Scottsbluff (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Security First Bank is seeking a Customer Service Representative in Scottsbluff, NE. The role focuses on assisting customers with daily banking needs, processing transactions, and guiding customers on bank products and services.

Strong customer service, attention to detail, and confidentiality are essential for success. Qualifications include a High School Diploma or GED and 1–12 months cash-handling or customer service experience.

Qualifications

• High School Diploma or GED required with 1–12 months cash-handling or customer service experience preferred.
• Basic understanding of accounting procedures.
• Familiarity with office equipment and standard computer applications.
• Strong customer service skills and ability to handle confidential information.

Responsibilities

• Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests.
• Maintain accurate customer records by posting transactions and opening new accounts.
• Provide customer support in person and by phone, handling inquiries and online banking questions.
• Balance cash drawer and reconcile daily work for accuracy.
• Research transaction discrepancies or missing items as needed.
• Review reports to ensure compliance with bank policies and regulatory requirements.
• Promote bank products and make referrals to appropriate departments.

Skills

Customer service

Cash handling

Education

High School Diploma or GED

Tools

Office software

Job description

Job Details

Job Location: Scottsbluff, NE 69361-1973
Position Type: Full-time
Education Level: High School
Travel Percentage: None
Job Shift: Day
Job Category: Customer Service

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Key Responsibilities

• Process customer financial transactions, including deposits, withdrawals, loan payments, transfers, ACH, and wire requests.
• Maintain accurate customer records by posting transactions, completing account maintenance, and opening new accounts.
• Provide customer support in person and by phone, assisting with inquiries, problem resolution, and online banking questions.
• Balance cash drawer and reconcile daily work to ensure accuracy.
• Research transaction discrepancies or missing items as needed.
• Review reports to ensure compliance with bank policies and regulatory requirements.
• Promote bank products and make referrals to appropriate departments.
• Maintain strict confidentiality and perform additional duties as assigned.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Qualifications

High School Diploma or GED required. One to twelve months of cash‑handling or customer service experience preferred. Basic understanding of accounting procedures. Familiarity with office equipment and standard computer applications. Strong customer service skills and a genuine interest in working with the public. Ability to work with sensitive information and maintain confidentiality.

Why Security First Bank

Security First Bank offers an excellent opportunity within a community‑focused financial institution recognized for integrity, customer trust, and operational excellence. We welcome applicants from a wide range of backgrounds and provide a supportive environment where you can develop valuable skills, contribute to a service‑driven team, and build a strong foundation for your career. We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well‑being. Starting pay is based on experience, and additional benefit details are available on our Careers page.

How to Apply

Qualified candidates are encouraged to complete the online application through Security First Bank’s secure applicant portal by visiting our website and selecting the careers page. For application assistance or accommodation requests, please contact: Security First Bank, 2001 Broadway Ste 1, Scottsbluff NE 69361 or call 308-635-3400.

Equal Opportunity Employer

Security First Bank is an affirmative action and equal opportunity employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.