Customer Service Representative/Teller

Security First Bank; Norfolk (NE); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off & holidays

Employee assistance program (EAP)

Life & disability insurance

Professional development opportunities

Job summary

Security First Bank is seeking a Customer Service Representative to assist customers with daily banking needs, open new accounts, and answer inquiries. The role requires strong customer service, attention to detail, and discretion with confidential information.

You will handle routine transactions, support product guidance, and collaborate with team members to deliver exceptional service. The position emphasizes growth, training, and a supportive work environment in Norfolk, NE.

Qualifications

• High school diploma or equivalent required; accounting or related experience preferred.
• Two years of accounting, bookkeeping, or financial services experience preferred.
• Understanding of basic accounting principles and financial recordkeeping.
• Proficiency in Microsoft Office, especially Excel.
• Strong analytical, organizational, communication and confidentiality skills.

Responsibilities

• Reconcile general ledger, subsidiary, and correspondent accounts, ensuring accuracy and resolving discrepancies.
• Process accounts payable transactions and support related reporting activities.
• Maintain balanced financial records through account analysis, reconciliations, and documentation.
• Support cash management activities, official check settlements, and CDARS transactions.
• Prepare financial reports and provide operational support to the accounting department.

Skills

Accounting basics

Financial services

Excel

Analytical skills

Confidentiality

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job DetailsJob Location: Norfolk - Norfolk, NE 68701-4157Position Type: Full-Time/Part-TimeEducation Level: High SchoolTravel Percentage: NoneJob Shift: DayJob Category: Customer ServiceReady to take the next step in your banking career?

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Why Security First Bank

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you’ll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:Benefits full-time

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off & paid holidays
• Employee assistance program (EAP)
• Life & disability insurance
• Professional development & career growth opportunities

Benefits part time

• Competitive pay
• Paid sick leave
• 401(k) with company match
• Employee assistance program (EAP)
• Professional development & career growth opportunities

Key Responsibilities

• Reconcile general ledger, subsidiary, and correspondent bank accounts, ensuring accuracy and resolving discrepancies.
• Process accounts payable transactions and support related reporting activities.
• Maintain balanced financial records through account analysis, reconciliations, and documentation.
• Support cash management activities, official check settlements, and CDARS transactions.
• Prepare financial reports and provide operational support to the accounting department.

QualificationsQualifications and Experience

• High school diploma or equivalent required; accounting or related experience preferred.
• Two years of accounting, bookkeeping, or financial services experience preferred.
• Understanding of accounting principles and financial recordkeeping.
• Proficiency in Microsoft Office, particularly Excel.
• Strong analytical, organizational, communication, and problem-solving skills, with the ability to maintain confidentiality and accuracy.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an affirmative action and equal opportunity employer, minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.