Customer Service Representative/Teller

Security First Bank in; Norfolk (NE); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) with company match

Paid time off

Paid holidays

Employee assistance program (EAP)

Short term disability

Long term disability

Life insurance

HSA option

Job summary

Security First Bank is seeking a Customer Service Representative/Teller (Administrative) to assist customers with everyday banking needs, process transactions, open accounts, and promote bank products. This role blends frontline service with essential administrative tasks.

The ideal candidate will show strong attention to detail, confidentiality, and excellent communication. Security First Bank emphasizes teamwork, growth, and community involvement, offering a comprehensive benefits package and

Qualifications

• High school diploma or equivalent required.
• Accounting knowledge or experience preferred.
• Two years of accounting, bookkeeping, or financial services experience preferred.
• Understanding of accounting principles.
• Proficiency in Microsoft Office, particularly Excel.
• Strong analytical, organizational, communication, and problem-solving skills with confidentiality.

Responsibilities

• Reconcile general ledger, subsidiary, and correspondent bank accounts; resolve discrepancies.
• Process accounts payable transactions and related reporting.
• Maintain balanced financial records through analysis and documentation.
• Support cash management activities, official check settlements, and CDARS transactions.
• Prepare financial reports and assist accounting department.

Skills

Excel

Analytical thinking

Communication skills

Confidentiality

Problem-solving

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Customer Service Representative/Teller (Administrative)

At Security First Bank, we believe strong communities are built through trusted relationships, local commitment, and exceptional service. Since 1898, we have proudly served customers across Nebraska and South Dakota with community banking and insurance solutions designed to help individuals, families, businesses, and agricultural operations succeed. With locations throughout the region, Security First Bank offers a full range of banking, lending, mortgage, treasury management, and insurance services while maintaining a strong focus on personalized customer care and community involvement. We are proud to foster a workplace culture centered around teamwork, growth, integrity, and service. Whether serving customers in our branches, supporting operations behind the scenes, or helping communities grow, our employees play an important role in making a difference every day. Interested in joining our team? Explore career opportunities at: security1stbank.com/careers

Ready to take the next step in your banking career?

Position Overview

The Customer Service Representative is an essential, customer‑facing role responsible for assisting customers and potential customers with their everyday banking needs. This includes processing financial transactions, opening new accounts, answering questions, and providing guidance on bank products and services. The position requires strong customer service skills, attention to detail, and the ability to work with confidential information in a professional manner.

Why Security First Bank

At Security First Bank and Security First Insurance, we've been helping individuals, families, businesses, and agricultural operations succeed since 1898. As a locally owned financial services organization, we're committed to building lasting relationships, serving our communities, and investing in our employees.

When you join our team, you'll become part of an organization that values integrity, teamwork, professional growth, and make a positive impact every day.

At Security First, we believe investing in our employees is just as important as investing in our communities. Eligible employees enjoy a competitive benefits package, including:

Benefits full-time

• Competitive pay
• Medical, dental & vision insurance
• 401(k) with company match
• Paid time off & paid holidays
• Employee assistance program (EAP)
• Life & disability insurance
• Professional development & career growth opportunities

Benefits part time

• Competitive pay
• Paid sick leave
• 401(k) with company match
• Employee assistance program (EAP)
• Professional development & career growth opportunities

Key Responsibilities

• Reconcile general ledger, subsidiary, and correspondent bank accounts, ensuring accuracy and resolving discrepancies.
• Process accounts payable transactions and support related reporting activities.
• Maintain balanced financial records through account analysis, reconciliations, and documentation.
• Support cash management activities, official check settlements, and CDARS transactions.
• Prepare financial reports and provide operational support to the accounting department.

Qualifications and Experience

• High school diploma or equivalent required; accounting or related experience preferred.
• Two years of accounting, bookkeeping, or financial services experience preferred.
• Understanding of accounting principles and financial recordkeeping.
• Proficiency in Microsoft Office, particularly Excel.
• Strong analytical, organizational, communication, and problem-solving skills, with the ability to maintain confidentiality and accuracy.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Security First Bank is an AFFIRMATIVE ACTION and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.

Employer paid benefits for full-time status: PTO (vacation and sick pay), Paid Holidays (Federal), Employer Paid: EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment

No waiting period for Paid Holidays, Medical, Dental, Vision or EAP

Medical options (including some employer contributions to provide affordability and value):

High-Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option

Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option

Dependent Care Flexible Spending Account

Dental

Vision

Supplemental Voluntary Benefits

Telehealth

Access to experts for federal and state benefits, FEDlogic

Connect with leading experts in cancer research, care, and treatment with Cancer Expert Now

Retirement and other benefits – full-time:

401(k) Plan with Company Match

Paid Family Leave program with approved qualifying event.

Banking products: Free Checking, Safe Deposit Box (based on availability), Customer benefits when opening account.