Customer Service Representative

Exchange Bank: Relationships You can Bank On; Junction City (KS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid Time Off

Holiday pay

401k plan

Job summary

Exchange Bank in Junction City, KS is seeking a Customer Service Representative for a full-time, M-F schedule with rotating Saturdays. The CSR will handle deposits, withdrawals, loan payments and provide quality service through effective listening and communication with customers.

Responsibilities include balancing cash drawer, identifying potential fraudulent activity, staying current on bank products, and supporting night depository and vault duties as assigned. Equal opportunity employer.

Qualifications

• High School diploma or equivalent.
• Basic math skills and strong customer service.
• Cash handling experience preferred.
• Excellent customer relation skills.
• Excellent keyboarding, calculator and PC skills.
• Ability to multitask and work in a professional, efficient manner.

Responsibilities

• Assist Customers with deposits, withdrawals, payments and coin/cash orders in a friendly courteous manner.
• Maintain accuracy of transactions and verify accuracy by balancing a cash drawer daily.
• Identify fraudulent activity to help prevent potential loss for the bank.
• Maintain knowledge of the complete line of products and services offered by the bank.
• Perform other duties or special projects as assigned.

Skills

Cash handling

Customer service

Basic math

Teamwork

Communication

Education

High school diploma or equivalent

Tools

Calculator

Keyboarding / PC skills

Job description

This is a Full Time position, M-F with rotating Saturdays.

A full benefits package is available including health, dental, vision, disability and life insurance. Paid Time Off, holiday pay and 401k plan are also offered.

The Customer Service Representative (CSR) will perform branch and customer service duties. The successful candidate will be responsible for accepting retail, commercial checking and savings deposits, cashing checks and savings withdrawals, processing loan payments and assist with night depository and vault duties as assigned. The CSR will provide quality service, through use of effective listening and communication skills with the customers. The CSR will also actively look for additional opportunities to refer and cross-sell bank services while processing transactions.

Job Duties

• Assist Customers with deposits, withdrawals, payments and coin/cash orders in a friendly courteous manner.
• Maintain accuracy of transactions and verify accuracy by balancing a cash drawer daily.
• Identify fraudulent activity to help prevent potential loss for the bank.
• Maintain a well-developed and current working knowledge of the complete line of products and service offered by the bank.
• Perform other duties or special projects as assigned.

JOB QUALIFICATIONS/REQUIREMENTS

• High School diploma or equivalent required.
• Basic math skills and strong customer service.
• Cash handling experience/previous CSR/Teller experience preferred.
• Excellent customer relation skills required.
• Excellent keyboarding, calculator and personal computer skills required.
• Must be able to demonstrate organizational and communication skills in addition to the ability to handle multiple tasks in a professional and efficient manner.
• Ability to work in a team environment.
• High level of accuracy with attention to detail and ability to handle confidential information.

Exchange Bank is an Equal Opportunity Employer, M/F/Disability/Protected Veteran.