Customer Service Representative - State Farm Agent Team Member

Laci Laird; Town of Florida (NY); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Opportunity for advancement

Paid time off

License reimbursement

Job summary

A local insurance agency is seeking a Customer Service Representative to provide exceptional service and support to clients. The role requires strong communication skills, attention to detail, and a customer-first attitude. Responsibilities include managing inquiries, updating policies, and processing claims. The agency offers a supportive and friendly work environment, along with opportunities for advancement. Compensation ranges from $37,000 to $55,000 annually, depending on experience and performance.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Parrish - FL

Replies within 24 hours

• Simple IRA
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• License reimbursement

ABOUT OUR AGENCY

I opened my agency in 2020 and lead a high-producing team of seven. My background includes a bachelor’s degree in advertising and a master’s degree in business with a specialization in entrepreneurship from the University of Florida. I began my career as a team member in a State Farm office before opening my own agency, which shaped my hands‑on leadership style and strong focus on growth, accountability, and results. I’m a Florida native, married, and a parent to two young kids under five, so flexibility and balance are important values in our office. Outside of work, I’m usually spending time with my family or our goldendoodle, Hank. Giving back matters to us as well — we actively support local 4-H and FFA programs and regularly volunteer in area schools.

For our team, we offer PTO, State Farm apparel, a Simple IRA, and full license reimbursement. Our office culture is fun, motivated, and friendly, with a strong emphasis on performance and teamwork. We’re looking for driven, positive team members who enjoy working in a fast-paced environment and want to be part of a growing, high-energy agency where effort and results are recognized.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Laci Laird - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $37,000.00 - $55,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none