Customer Service Representative - State Farm Agent Team Member Summit

Insurancewithrich; Summit (NJ); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

Richard Fernandez - State Farm Agent is seeking a Customer Service Representative to join a Summit-based team. You will answer inquiries, provide policy information, assist with policy changes, and help customers navigate claims while delivering exceptional service.

This full-time role emphasizes attention to detail, strong communication, and a customer-first mindset. State Farm agents are independent contractors who hire their own staff, offering growth opportunities and a supportive work

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license (must have or be able to obtain).

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail orientation

Customer service experience

License readiness (Property & Casualty

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Summit

• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ABOUT OUR AGENCY

Agent Richard Fernandez brings over 20 years of financial services experience and is committed to building an agency team focused on long lasting customer relationships and providing personalized insurance guidance to help protect what matters most. As a growing agency, we value teamwork, professionalism, communication, and a positive environment where our goals can be achieved. We’re committed to building a supportive and rewarding work environment, offering valuable perks such as retirement benefits, competitive commissions, and bonuses.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Richard Fernandez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Property & Casualty license (must have or be able to obtain).

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.