Customer Service Representative - State Farm Agent Team Member Rapid City - SD

Bruce Kitterman; Rapid City (SD); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

SIMPLE IRA with 5% Match

Paid time off

Tuition assistance

Bonus based on performance

Health insurance

Job summary

Kitterman State Farm in Rapid City, SD is seeking a Customer Care - Insurance Account Manager to build lasting relationships, explain coverage options, and address customer needs. This is a hands-on role focused on service quality and long-term career growth in a thriving agency environment.

The ideal candidate is proactive, professional, and eager to learn. Training is provided; insurance experience is welcome but not required, with opportunities for commission and bonuses tied to performance.

Qualifications

• Excellent written and verbal communication skills.
• Professional, personable, and relationship-focused.
• Self-motivated, organized, and detail-oriented.
• Proactive problem solver who takes ownership.
• Comfortable discussing insurance and identifying customer needs.
• Able to balance excellent service with agency growth goals.
• Strong team player who can also work independently.
• Interested in learning and building a long-term career.

Responsibilities

• Build and maintain strong customer relationships.
• Provide prompt, accurate, and friendly service.
• Assist with coverage questions, policy changes, billing, transfers, and claims-related needs.
• Proactively follow up and help ensure customers' insurance needs are being addressed.
• Identify opportunities to better protect customers and their families.
• Educate customers about appropriate State Farm Insurance and Financial Services.
• Contribute to the continued growth and success of the agency.

Skills

Communication

Relationship building

Self-motivation

Organizational skills

Problem solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Rapid City - SD

• SIMPLE IRA with 5% Match
• Paid time off
• Tuition assistance
• Bonus based on performance
• Health insurance

Customer Care - Insurance Account Manager

Starting Salary $50,000+ | Commission & Bonuses | 24 Paid Days Off | 5% Retirement Match

Kitterman State Farm is looking for a talented, motivated professional to join our Customer Care team in Rapid City.

This isn't a call-center customer service position. You'll build relationships with customers, help families understand and manage their insurance coverage, solve problems, identify additional needs, and become an important part of a high-performing agency team.

Insurance experience is welcome, but it isn't required. We're willing to train and invest in the right person who brings strong communication skills, professionalism, initiative, and a desire to build a career.

What You'll Do

• Build and maintain strong customer relationships
• Provide prompt, accurate, and friendly service
• Assist with coverage questions, policy changes, billing, transfers, and claims-related needs
• Proactively follow up and help ensure customers' insurance needs are being addressed
• Identify opportunities to better protect customers and their families
• Educate customers about appropriate State Farm Insurance and Financial Services
• Contribute to the continued growth and success of the agency

What We Offer

• Guaranteed starting salary of $50,000+, based on experience
• Commission and performance bonuses in addition to salary
• 24 paid days off, including 16 vacation days and 8 paid holidays
• 5% employer match on SIMPLE IRA retirement plan
• Employer-sponsored group health insurance planned for 2027
• Paid training and professional development
• Career growth and advancement opportunities
• Supportive, positive, and high-performing team environment

Who We're Looking For

• Excellent written and verbal communication skills
• Professional, personable, and relationship-focused
• Self-motivated, organized, and detail-oriented
• Proactive problem solver who takes ownership
• Comfortable discussing insurance and identifying customer needs
• Able to balance excellent service with agency growth goals
• Strong team player who can also work independently
• Interested in learning and building a long-term career

Licensing

A Property & Casualty insurance license is required for the position; however, previous insurance experience or an existing license is not required to apply. We will work with the right candidate to complete the necessary licensing and training.

Compensation

Starting guaranteed salary $50,000+ annually, depending on experience and qualifications, plus commission and performance bonuses.

If you're looking for more than just another customer service job—and want an opportunity to build a career with an established, successful team,we'd like to meet you.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees must complete applicable licensing requirements and training. State Farm agents are independent contractors who hire their own employees.

Compensation $50,000.00 - $100,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.