Customer Service Representative - State Farm Agent Team Member Oro Valley - AZ

Wendy Wise; Oro Valley (AZ); On-site; USD 37,000 - 70,000; Full time

Benefits offered by this job

Competitive salary plus commission/bon

Growth potential/Advancement within my

Paid time off (vacation and personal/s

Job summary

Wendy Wise State Farm in Oro Valley, AZ seeks a Customer Service Representative to deliver exceptional client experiences, manage inquiries, and coordinate with agency team members.

This full-time role offers a path for internal growth, a competitive salary with commission/bonus, paid time off, health insurance stipend, 401K matching, and valuable career-building experience.

Qualifications

• Able to effectively relate to customers and anticipate their needs.
• Excellent communication to assist customers and coordinate with team members.
• Proactive in solving problems and handling inquiries.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Out-bound call to make insurance sales and grow the business.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance options, coverages, policy changes, transfers, claims and billing.
• Educate customers about insurance options using a needs-based review process.
• Communicate effectively to meet customer needs and support business growth.

Skills

Customer relations

Communication skills

Problem solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Oro Valley - AZ

ROLE DESCRIPTION

As a Customer Service Representative with Wendy Wise State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service & sales skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Out-bound call to make insurance sales and grow the business.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Competitive salary plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Health insurance stipend
• 401K matching
• Valuable career-building experience

Compensation $37,000.00 - $70,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.