Customer Service Representative - State Farm Agent Team Member Longmont - CO

Longmont, CO; Longmont (CO); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Free snacks

Licensing course reimbursement

Paid time off

Job summary

Morgan Parker State Farm Insurance Agency in Longmont, CO is seeking a Part-Time Bilingual Customer Service Representative. The role focuses on delivering exceptional bilingual service while identifying opportunities to discuss further insurance coverage.

You’ll help customers with billing and policy questions, build relationships, and assist with daily agency operations in a friendly, supportive team environment.

Qualifications

• Fluent in English and Spanish with strong communication.
• Previous customer service experience preferred.
• Energetic, friendly demeanor and proactive attitude.
• Ability to multitask and stay organized in a busy office.
• Willingness to learn about insurance products and licensing.

Responsibilities

• Provide exceptional bilingual customer service by phone and in person.
• Assist with billing questions, policy changes, and daily needs.
• Identify opportunities to recommend additional coverage.
• Build relationships and support customer retention and agency growth.
• Maintain accurate customer records and assist with agency operations.

Skills

Bilingual: English/Spanish

Customer service

Organizational skills

Multitasking

Sales mindset

Education

High school diploma or equivalent

Job description

Customer Service Representative - State Farm Agent Team Member

Part Time in Longmont - CO

• Free food & snacks

Love Helping People? Speak Spanish? We'd Love to Meet You!

Are you someone who genuinely enjoys helping people, building relationships, and finding solutions? Do you take pride in delivering exceptional customer service while recognizing opportunities to help customers better protect what matters most?

Morgan Parker State Farm Insurance Agency is looking for a friendly, dependable, and motivated Part-Time Bilingual Customer Service Representative to join our team in Longmont, Colorado.

This is primarily a customer service position, but we're looking for someone who also has the confidence and initiative to recognize opportunities to recommend additional insurance coverage.

What You'll Do

• Provide exceptional customer service in both English and Spanish, over the phone and in person.
• Assist customers with billing questions, policy changes, coverage questions, and everyday insurance needs.
• Build meaningful relationships with customers and create a positive customer experience.
• Identify opportunities to recommend additional insurance products when appropriate.
• Confidently transition service conversations into sales opportunities without being pushy.
• Follow up with customers and ensure their questions and concerns are addressed.
• Maintain accurate customer records and assist with daily agency operations.
• Collaborate with our team to support customer retention and agency growth.

What We're Looking For

• Fluent in English and Spanish, with strong communication skills in both languages.
• Previous customer service experience, preferably in a professional office environment.
• A warm, outgoing personality and a genuine desire to help people.
• Strong organizational skills, attention to detail, and the ability to multitask.
• Someone who takes initiative and looks for ways to help without waiting to be asked.
• Comfortable discussing products and identifying additional coverage opportunities.
• Dependable, professional, and team-oriented.
• Previous insurance experience is a plus, but not required.
• $22–$25 per hour, depending on experience and qualifications.
• 20–25 hours per week, part-time.
• Potential for additional compensation through eligible insurance sales.
• Reimbursement for approved licensing courses, study materials, and examination fees.
• Paid time off and other benefits as applicable under agency policy.
• Ongoing training and professional development.
• A friendly, supportive team environment.

Licensing Requirements

Property, Casualty, Life, and Health insurance licenses are required before beginning employment.

Not licensed yet? We still encourage you to apply if you're motivated and prepared to obtain all four required licenses before your start date.

We offer reimbursement for approved licensing courses, study materials, and examination fees to help qualified candidates transition into the insurance industry.

Why Join Our Agency?

At Morgan Parker State Farm Insurance Agency, we take pride in building lasting relationships with our customers and creating a supportive environment for our team.

We're a locally owned agency where teamwork, initiative, and exceptional customer service matter.

We're looking for someone who enjoys helping people, takes ownership of their responsibilities, and wants to make a positive contribution to our agency.

If you're bilingual, personable, dependable, and enjoy making a difference in people's lives, we'd love to hear from you!

This position is with an independent State Farm agent, not State Farm Insurance Companies. Employees of State Farm agents must meet applicable licensing requirements and are not employees of State Farm Insurance Companies.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.