Customer Service Representative - State Farm Agent Team Member Lafayette, CO

Jim Plane; Lafayette (CO); Presencial; USD 40.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) matching

Salary plus commission/bonus

Paid time off (vacation and personal/s

Growth potential/Opportunity for Adv.

Descripción de la vacante

Jim Plane Insurance Agency Inc in Lafayette, CO is hiring a Customer Service Representative to join a State Farm agent team. In this full-time role, you will build relationships, answer inquiries about insurance options, and guide customers through policy changes and billing questions while delivering an exceptional customer experience.

You will work in a fast-paced, team-oriented environment with salary plus commission, 401(k) matching, and paid time off.

Formación

• Excellent interpersonal and communication abilities.
• Ability to deliver outstanding customer service.
• Detail oriented with strong organizational skills.
• Proactive problem solving and teamwork are essential.

Responsabilidades

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance options, coverages, and billing.
• Educate customers about insurance options using a needs-based review.
• Maintain a strong work ethic and commitment to success each day.

Conocimientos

Interpersonal skills

Communication skills

Customer focus

Problem solving

Team player

Multi-tasking

Educación

Property & Casualty license

Life & Health license

Descripción del empleo

Customer Service Representative - State Farm Agent Team Member

Full Time in Lafayette, CO

• Free food & snacks
• Wellness resources

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• 401(k) matching
• Salary plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.