Customer Service Representative - State Farm Agent Team Member Jackson - MS

State Farm; Jackson (MS); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Growth opportunities

Job summary

The John Lucas Agency in Jackson, MS is seeking a Customer Service Representative to join our State Farm agent team. This full-time role focuses on building relationships, answering inquiries about insurance, and delivering prompt, friendly service to clients.

You will use a needs-based approach to educate customers on options, handle policy changes, billing questions, and claims support. Compensation includes salary, commissions, bonuses, 401k with company match, and paid time off.

Qualifications

• Ability to resolve complex customer issues.
• Excellent written, verbal, and listening skills.
• Self-motivated and detail oriented.
• Team-oriented with strong interpersonal skills.
• Must be able to obtain Property and Casualty license and Life/Health license.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service, including insurance inquiries.
• Educate customers about insurance options using a needs-based review.

Skills

Excellent communication

People-oriented

Team player

Multi-tasking

Self-motivated

Education

Property and Casualty license

Life and Health license

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Jackson - MS

• 401(k) matching
• Paid time off

Position Overview

Do you enjoy working with people and making meaningful connections? Make a difference with The John Lucas Agency in your community today!

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Qualifications

• Ability to resolve complex customer issues
• Excellent communication skills - written, verbal, and listening
• Pride in getting work done accurately and timely
• People-oriented
• Ability to work in a team environment
• Ability to multi-task
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

Salary + Benefits

• Salary + commissions and bonuses
• 401k + Company match
• Life Insurance
• Paid Time Off (vacation/personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Ability to work in a team environment
• Ability to effectively relate to a customer
• Property and Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.