Customer Service Representative - State Farm Agent Team Member Indianapolis - IN

State Farm Mutual Automobile Insurance Company; Indianapolis (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Advancement opportunities

Paid time off

Signing bonus

Job summary

State Farm Mutual Automobile Insurance Company is seeking a Customer Service Representative to join the Danita Fields - State Farm Agent Team Member in Indianapolis, IN. This full-time role focuses on delivering exceptional customer experiences and assisting clients with policy information, changes, and claims.

Ideal candidates will be customer-focused, detail-oriented, and able to collaborate with agency team members.

Qualifications

• Clear communication and strong interpersonal abilities.
• Detail-oriented and able to multitask in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Indianapolis - IN

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Signing bonus

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Danita Fields - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $45,000.00 - $65,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.