Customer Service Representative - State Farm Agent Team Member

Danita Fields - State Farm Agent; Indianapolis (IN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Signing bonus

Performance bonus

Competitive salary

Advancement opportunities

Training & development

Job summary

Danita Fields - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service to our community in Indianapolis, IN. In this role you will respond to inquiries, support policyholders, and help with policy updates while collaborating with the agency team to grow our presence.

You will gain exposure to insurance operations, claims processing, and local outreach, with opportunities for advancement for driven candidates who show strong people skills and a commitment to

Qualifications

• Strong communication and interpersonal abilities.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Signing bonus
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Danita Fields - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.