Customer Service Representative - State Farm Agent Team Member Independence - KY

Johnhoffmaninsurance; Independence (KY); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Simple IRA with employer match

Bonus based on performance

Opportunity for advancement

Paid time off

Job summary

John Hoffman - State Farm Agent in Independence, KY is seeking a Customer Service Representative to join their team. This full-time role focuses on delivering exceptional service by handling policy information and updates and assisting customers with inquiries.

You will work with a supportive agency team, process claims, and maintain accurate records while pursuing community-minded service and growth opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask across responsibilities.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail orientation

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Independence - KY

Replies within 24 hours

• Simple IRA with employer match
• Bonus based on performance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with John Hoffman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $30,000.00 - $45,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.