Customer Service Representative - State Farm Agent Team Member

John Hoffman - State Farm Agent; Independence (KY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Simple IRA with employer match

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

John Hoffman - State Farm Agent seeks a Customer Service Representative to deliver exceptional customer experiences and support the growth of the agency. You will resolve inquiries, coordinate with team members, and anticipate community needs while contributing to a positive, customer-focused environment.

Ideal candidates are customer-focused and empathetic, with opportunities for internal growth for driven and sales-minded individuals.

Qualifications

• Strong communication and interpersonal skills are required.
• Ability to stay detail oriented and multitask in a fast-paced environment.
• Experience in customer service is preferred and beneficial.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• Simple IRA with employer match
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with John Hoffman - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.