Customer Service Representative - State Farm Agent Team Member

Ahlesagency; Roseville (MN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Signing bonus

Competitive salary

Flexible schedule

Training & development

Company parties

Job summary

Chris Ahles - State Farm Agent is hiring a Customer Service Representative to be a key contact for clients, handling inquiries and guiding them through policy details and claims processes. The role emphasizes timely, accurate information, empathy, and professional customer support.

As part of a team, you will manage policy changes, renewals, and records while delivering excellent service. A full-time position in Roseville, MN with compensation in the stated range and opportunities for

Qualifications

• Strong communication and interpersonal skills.
• Previous customer service experience, preferably in insurance.
• Detail-oriented with problem-solving abilities.
• Ability to handle challenging situations with empathy and professionalism.
• Proficient with computer applications and CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Provide information about insurance policies, coverage, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.
• Maintain accurate and up-to-date customer records.

Skills

Communication skills

Customer service

Empathy

CRM software

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Roseville - MN

Replies within 24 hours

• Simple IRA
• Licensing paid by agency
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Signing bonus
• Competitive salary
• Flexible schedule
• Training & development
• Company parties

Company Overview Chris Ahles - State Farm Agent, a prominent player in the insurance industry, is seeking dedicated and customer-focused individuals to join our team as Customer Service Representative - State Farm Agent Team Member. Committed to delivering exceptional service, we provide a collaborative work environment that values teamwork, professionalism, and ongoing development.

Job Description As an Customer Service Representative - State Farm Agent Team Member, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. Your primary responsibilities will include

• Responding promptly to customer inquiries via phone, email, and live chat.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Maintaining accurate and up-to-date customer records.

Qualifications

• Exceptional communication and interpersonal skills.
• Previous experience in customer service, preferably in the insurance industry.
• Detail-oriented with strong problem-solving abilities.
• Ability to handle challenging situations with empathy and professionalism.
• Proficient in computer applications and customer relationship management (CRM) software.

Requirements

• High school diploma or equivalent; college degree is a plus.
• Knowledge of insurance regulations and industry practices (training will be provided).
• Ability to adapt to a fast-paced work environment.
• Strong organizational and time-management skills.
• Willingness to participate in ongoing training and professional development.

Chris Ahles - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Compensation $45,000.00 - $65,000.00 per year

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