Customer Service Representative - State Farm Agent Team Member Eustis - FL

Rod Van Dyke Ins Agcy Inc; Florida; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Hourly pay

Paid time off (vacation and personal/s

sick days)

Growth potential/Advancement

Job summary

Rod Van Dyke Ins Agcy Inc is seeking a Customer Service Representative to join a State Farm Agent Team Member role in Eustis, FL. This full-time position focuses on delivering value-based conversations and outstanding customer experience in a fast-paced environment.

You will respond to inquiries about insurance availability, coverages, policy changes, billing and claims, build relationships, and support local community events with the agent.

Qualifications

• Excellent interpersonal and communication abilities, both written and verbal.
• Strong customer-service mindset with a focus on accuracy and empathy.
• Ability to multi-task and manage time effectively.
• Experience or interest in insurance and financial products.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service for inquiries on insurance availability, coverages, policy changes, transfers, claims, and billing.
• Work with the agent to identify and support local community events in the market.
• Maintain a strong work ethic with a total commitment to success each day.

Skills

Excellent interpersonal skills

Excellent communication

People-oriented

Detail oriented

Self-motivated

Organizational skills

Teamwork

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Eustis - FL

• Bonus based on performance

+ Insurance background preferred

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Work with the agent to identify and support local community events in our market.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Hourly pay
• Paid time off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my agency

Requirements

• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Experience in a variety of computer applications, particularly Windows
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Ability to effectively relate to a customer
• Knowledge of life products

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

By accepting this position, you are not guaranteed an agency position with State Farm Insurance Companies. As an agent team member, you will still need to go through the regular State Farm agent selection process when you are ready to pursue an agency opportunity.

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Compensation $35,000.00 - $55,000.00 per year