Customer Service Representative - State Farm Agent Team Member

Cecil Graves - State Farm Agent; Zachary (LA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Hiring Bonus

401(k)

Performance Bonus

Competitive Salary

Flexible Schedule

Advancement Opportunities

Paid Time Off

Training & Development

Résumé du poste

Cecil Graves - State Farm Agent in Zachary, LA, is seeking a Customer Service Representative to join his team. You will handle policy information, assist with changes, and help customers navigate claims with care. This role emphasizes people skills, attention to detail, and the ability to multitask in a fast-paced, community-focused agency.

Growth opportunities and ongoing training are offered. Join a friendly, supportive team that prioritizes community service and professional development while

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask in a busy environment.
• Previous customer service experience preferred.

Responsabilités

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Connaissances

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Description du poste

Benefits:

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

Cecil became a State Farm agent in 2018 after running his family’s GM dealership in St. Francisville, Louisiana, bringing a strong small-business background and people-first mindset into agency ownership. He’s been married for over 17 years and is a proud father of six — one son and five daughters — and family plays a huge role in how the agency operates. From the very beginning, Cecil told State Farm he planned to “put the community on the payroll,” and he’s lived up to that vision by investing deeply in the people around him. He and his team give back often and stay actively involved in their church and local community.

The agency has grown to 11 team members and operates with a friendly, laid-back, work-hard-play-hard culture rooted in servant leadership. That mindset guides how the team supports one another and serves customers every day. We offer a 401k, work-life balance, and a hiring bonus, and we’re looking for people who want to be part of a great culture, grow as individuals, and build financial success alongside a supportive, purpose-driven team.

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Cecil Graves - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.