Customer Relations Representative - State Farm Agent Team Member

Cecil Graves - State Farm Agent; Zachary (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k)

Job summary

Cecil Graves - State Farm Agent in Zachary, LA is seeking a Customer Relations Representative to deliver exceptional service and support to community members. You will resolve inquiries, maintain records, and work with the team to ensure customer satisfaction.

This role offers opportunities for advancement within a friendly, supportive, purpose-driven agency focused on helping people and growing the business. Strong communication and teamwork are essential.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem-solving

Customer service

Stress management

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY:

Cecil became a State Farm agent in 2018 after running his family’s GM dealership in St. Francisville, Louisiana, bringing a strong small-business background and people-first mindset into agency ownership.

He’s been married for over 17 years and is a proud father of six — one son and five daughters — and family plays a huge role in how the agency operates. From the very beginning, Cecil told State Farm he planned to “put the community on the payroll,” and he’s lived up to that vision by investing deeply in the people around him. He and his team give back often and stay actively involved in their church and local community.

The agency has grown to 11 team members and operates with a friendly, laid-back, work-hard-play-hard culture rooted in servant leadership. That mindset guides how the team supports one another and serves customers every day. We offer a 401k, work-life balance, and a hiring bonus, and we’re looking for people who want to be part of a great culture, grow as individuals, and build financial success alongside a supportive, purpose-driven team.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Cecil Graves - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.