Customer Service Representative - State Farm Agent Team Member

Cecilinsures; Zachary (LA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Hiring Bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency located in Zachary is seeking a Customer Service Representative to support the growth of the agency through exceptional customer experiences. The role requires strong communication skills and attention to detail, with responsibilities including answering inquiries, assisting with policy changes, and processing claims. Benefits include hiring bonuses, flexible schedules, and a competitive salary ranging from $40,000 to $60,000 annually. Join a community-focused team dedicated to helping others.

Qualifications

• Prior experience in a customer service role is preferred.
• Strong communication skills and attention to detail are necessary.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Zachary - LA

Benefits

• Hiring Bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Cecil became a State Farm agent in 2018 after running his family’s GM dealership in St. Francisville, Louisiana, bringing a strong small‑business background and people‑first mindset into agency ownership. He’s been married for over 17 years and is a proud father of six — one son and five daughters — and family plays a huge role in how the agency operates. From the very beginning, Cecil told State Farm he planned to “put the community on the payroll,” and he’s lived up to that vision by investing deeply in the people around him. He and his team give back often and stay actively involved in their church and local community. The agency has grown to 11 team members and operates with a friendly, laid‑back, work‑hard‑play‑hard culture rooted in servant leadership. That mindset guides how the team supports one another and serves customers every day. We offer a 401(k), work‑life balance, and a hiring bonus, and we’re looking for people who want to be part of a great culture, grow as individuals, and build financial success alongside a supportive, purpose‑driven team.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Cecil Graves - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation

$40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none