Customer Service Representative - State Farm Agent Team Member

State Farm Agent; Wylie (TX); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Salary + Bonus

Growth potential

Paid time off

Career-building experience

Job summary

The State Farm Agent team in Wylie, TX is seeking a Customer Service Representative to enhance client experiences and assist with customer inquiries. Ideal candidates are customer-focused with excellent communication skills.

This role offers a salary range of $35,000 to $40,000 annually, plus bonuses, with opportunities for advancement within the agency.

Qualifications

• Dedicated to providing excellent customer service.
• Ability to relate effectively to customers and anticipate their needs.
• Strong communication skills to assist and coordinate with team members.
• Proactive in resolving customer issues.

Responsibilities

• Establish and maintain customer relationships.
• Provide accurate and friendly customer service, addressing inquiries.
• Educate customers about insurance options.
• Utilize communication skills to meet customer needs.

Skills

Customer service dedication

Effective relation to customers

Excellent communication skills

Proactive problem-solving

Job description

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Adam Leggett - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Qualifications

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

Benefits

• Salary + Bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $35,000.00 - $40,000.00 per year

Looking for the skills and confidence to run a business in the future? Our well-trained team uses state of the art technology to achieve outstanding results. We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers.

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Wylie, TX.
• I am a proud graduate of Georgia Tech University.
• Our agency has received awards including: Chairman's Circle and Ambassador Travel

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.