Customer Service Representative - State Farm Agent Team Member

State Farm; Willis (TX); Presencial; USD 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Opportunity for advancement

Descripción de la vacante

State Farm is seeking a Customer Service Representative - State Farm Agent Team Member in Willis, TX. You will help customers with questions, policy information, and changes while coordinating with the agent team to ensure satisfaction.

The role emphasizes strong communication and empathy with residents, along with attention to detail and the ability to manage multiple tasks efficiently. Growth opportunities are anticipated for driven candidates.

Formación

• Clear communication and active listening.
• Ability to engage with customers in a professional manner.
• Experience assisting customers and handling inquiries is a plus.

Responsabilidades

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Conocimientos

Communication skills

Interpersonal skills

Customer service experience

Descripción del empleo

Benefits:

• Paid time off
• Opportunity for advancement

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Jimmy Thompson - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.