Customer Service Representative - State Farm Agent Team Member

Randy Elder - State Farm Agent; White Lake Charter Township (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Job summary

Randy Elder - State Farm Agent is seeking a Customer Service Representative to deliver exceptional service and support the growth of a local insurance agency. You will handle inquiries, update policies, and coordinate with team members to meet community needs.

The role emphasizes attention to detail, empathy, and a proactive approach, with opportunities for advancement and a competitive compensation structure including monthly commission and bonus incentives.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Detail-oriented

Multitasking

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

About our Agency:

Randy runs a successful agency and is passionate about developing his team members to be their very best. The team is dedicated to helping others and providing superior customer service. Our office is well organized with efficent processes. Check out our Google Reviews!

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Randy Elder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

As an Agent Team Member, you’ll enjoy...

• Competitive salary complemented by monthly commission and bonus incentives.
• Annual Profit Sharing based on office and personal results.
• Generous paid time off, covering vacations and personal/sick days.
• Flexible scheduling to optimize work/life balance.
• Eligibility for a Hiring Bonus
• Health Insurance stipend as needed.
• Abundant opportunities for professional growth and advancement within our agency.