Customer Service Representative - State Farm Agent Team Member

Jon Mock; Wheaton (IL); Hybrid; USD 24,796 - 34,440; Full time

Benefits offered by this job

License Reimbursement

401(k) matching

Bonus based on performance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Job summary

A local insurance agency in Wheaton, IL is seeking a Customer Service Representative to enhance customer experiences and assist with policy-related inquiries. This full-time position offers a competitive salary, flexible scheduling, and various benefits including license reimbursement and 401(k) matching. The ideal candidate has strong communication skills, attention to detail, and a customer-oriented mindset. Internal growth opportunities are available for driven individuals.

Qualifications

• Excellent communication and interpersonal skills required.
• Must be detail-oriented and capable of multitasking.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Wheaton, IL • Replies within 24 hours

Benefits

• License Reimbursement
• 401(k) matching
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Flexible schedule
• Training & development

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Jon Mock - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $18.00 - $25.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.