Customer Service Representative - State Farm Agent Team Member

Myagenthopkins; Bolingbrook (IL); On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Job summary

Tunisia Hopkins - State Farm Agent in Bolingbrook, IL is seeking a Customer Service Representative to deliver exceptional customer service, answer inquiries, and support policyholders with their insurance needs.

You will handle policy changes, process claims, maintain records, and collaborate with the agency team to drive client satisfaction and growth. This full-time on-site role offers opportunities for advancement and a supportive work environment.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Bolingbrook - IL

Benefits

• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Tunisia Hopkins - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $16.00 - $20.00 per hour

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.