Customer Relations Representative - State Farm Agent Team Member

Heyinsuranceguy; Aurora (IL); On-site; USD 48,000 - 68,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Job summary

Heyinsuranceguy is looking for a Customer Relations Representative in Aurora, IL to generate exceptional customer experiences. In this full-time role, you will enhance your career while resolving customer inquiries, coordinating with agency team members, and anticipating community needs. Candidates should possess excellent communication and problem-solving skills, ideally with experience in customer service. The competitive salary ranges from $48,000 to $68,000 per year, along with several benefits like 401(k) matching and health insurance.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Excellent communication skills

Problem-solving skills

Customer service experience

Job description

Customer Relations Representative - State Farm Agent Team Member

Full Time in Aurora, IL

Benefits

• 401(k) matching
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

We launched our agency in 2014 and have grown to a team of 10, with additional growth on the horizon. Our office is designed to reflect our dynamic culture, providing gym, golf simulator, pool table, ping pong table, and more. We offer strong individual and team-based bonuses, mentorship opportunities, collaborative selling, and extensive in-house marketing resources.

Role Description

As a Customer Relations Representative, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Compensation $48,000.00 - $68,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.