Customer Service Representative - State Farm Agent Team Member

John Cowling - State Farm Agent; Pace (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

John Cowling - State Farm Agent in Pace, FL is seeking a Customer Service Representative to help deliver exceptional service to our community. You will resolve inquiries, maintain accurate records, and collaborate with other team members to support our insurance clients.

We value reliability, integrity, and a can-do attitude. The role offers a friendly, family-oriented culture, opportunities for development, and benefits including health insurance, paid time off, license reimbursement, and a

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2025 and currently lead a growing team of three. Before becoming a State Farm agent, I worked in the nonprofit sector, where serving others and making a positive impact were at the center of my career. I’m a graduate of Louisiana Tech University and also attended seminary. Outside of work, I’m married with three kids and am a big sports fan.

Community involvement continues to be an important part of my life and our agency. I’m active in my church and stay connected locally through the Pace and Santa Rosa County Chambers of Commerce and the Rotary Club.

Our agency offers health benefits, paid time off, licensing reimbursement, professional and leadership development opportunities, and a strong commitment to work-life balance. As a newer and growing agency, this is also a great opportunity for team members who want to develop their skills and grow into greater responsibilities over time.

Our culture is family-oriented, supportive, and built around teamwork. I’m looking for someone who brings a great attitude, works hard, and leads with integrity. Reliability, grit, and adaptability are especially important to us. If you want to be part of a growing team where people support one another and your professional development is encouraged, we’d love to meet you.

ROLE DESCRIPTION:

As a Customer Service Representative with John Cowling - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.