Customer Service Representative - State Farm Agent Team Member

Joebonow; Waukesha (WI); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Hourly pay plus commission/bonus

Growth potential/Opportunity for advancement

Paid time off

Retirement Matching

Valuable career-building experience

Job summary

A local insurance agency in Waukesha, WI is seeking a Customer Service Representative to enhance client experiences and support agency growth. The ideal candidate will excel in customer service, possess strong communication skills, and demonstrate problem-solving abilities. This role offers a competitive compensation package of $35,000 to $60,000 per year, with growth opportunities within the office.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer and anticipate their needs.
• Excellent communication skills to assist customers.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, and friendly customer service.
• Educate customers about insurance options.

Skills

Customer service dedication

Effective communication

Proactive problem-solving

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Waukesha, WI

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Joe Bonow - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

BENEFITS

• Hourly pay plus commission/bonus.
• Growth potential/Opportunity for advancement within my office.
• Paid time off (vacation and personal/sick days).
• Retirement Matching.
• Valuable career-building experience.

Compensation $35,000.00 - $60,000.00 per year

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents'employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.