Customer Service Representative - State Farm Agent Team Member

John Jensen - State Farm Agent; Waunakee (WI); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Paid time off

Career-building experience

Growth potential/Opportunity for_adv

Job summary

John Jensen - State Farm Agent in Waunakee, WI is seeking a part-time Customer Service Representative to deliver exceptional client experiences within our agency team. You will handle inquiries, coordinate with staff, and help our community with insurance options and policy updates.

This role emphasizes customer focus, empathy, and proactive problem-solving. The team values growth opportunities and a supportive environment where you can develop sales-minded skills while serving valued clients.

Qualifications

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Empathy

Problem solving

Job description

Future Opening: Customer Service Representative - State Farm Agent Team Member

Part Time • Waunakee - WI

Replies within 24 hours

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with John Jensen - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS:

• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience

Compensation: $15.00 - $20.00 per hour

Ready to Launch Your Career?

We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having afun, energetic environment that is an enjoyable place to work. Our team works hardto reach our goalstogether as a teamand have fun while we are doing it! If you are self-motivated, possess an entrepreneurial spirit andhave a desire to win and achieve results, please consider joining our team. Come work with an energetic, fun team at John Jensen - State Farm Agent!

About Our Agency

• Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
• Our office is located in Waunakee.
• Our office is open 9AM-5PM.
• I have been a State Farm agent since 2020.
• I am a proud graduate of UW-Whitewater.
• We currently have 6 team members at our agency.
• Our agency has received awards including: Chairman's Circle and Ambassador Travel

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.