Customer Service Representative - State Farm Agent Team Member

Julia Johnson - State Farm Agent; Washington (District of Columbia); Presencial; USD 52.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Dental coverage

Vision coverage

401(k)

Profit sharing

Paid time off

Paid holidays

Floating holidays

Team outings

Descripción de la vacante

Julia Johnson State Farm Insurance Agency in Washington, DC seeks a bilingual Insurance Account Representative focused on customer service and sales development. You will grow from service tasks to Property & Casualty sales and gain licensing for broader coverage.

You will work in English and Spanish, build relationships, and participate in ongoing coaching and professional development, with opportunities for leadership and the Agent Aspirant program.

Formación

• Fluent in English and Spanish with strong communication skills.
• Desire to develop from customer service into insurance sales and licensing.
• Willingness to obtain Washington-state licenses within a set timeframe.

Responsabilidades

• Deliver exceptional bilingual customer service via phone, email, text and in-person.
• Assist with policy inquiries, payments, coverage changes and claim questions.
• Progress into Property & Casualty sales and expand into Life & Health insurance with training.

Conocimientos

Bilingual communication

Customer focus

Sales mindset

Career minded

Coachable

Self-motivated

Organized & detail-oriented

Technology comfortable

Team oriented

Descripción del empleo

Job Title

Bilingual Insurance Account Representative – Customer Service & Sales Development

Employer

Julia Johnson State Farm Insurance Agency

Employment Details

Employment Type: Full-Time

Start Date: Immediate

About the Opportunity

Are you bilingual, motivated, and looking to build a rewarding career in insurance and financial services? Julia Johnson State Farm Insurance Agency is seeking an enthusiastic, career-minded professional who enjoys helping people, building relationships, and achieving goals. This opportunity is designed for someone who wants to grow beyond a traditional customer service role and develop into a well-rounded insurance professional. You’ll begin by building a strong foundation in customer service, insurance products, and agency operations. As you demonstrate proficiency and readiness, you’ll progressively develop into Property & Casualty insurance sales, with opportunities to expand into Life & Health insurance. Our long-term goal is to develop versatile team members who confidently manage customer relationships, deliver exceptional service, and identify opportunities to help customers protect what matters most. For individuals with leadership aspirations, additional development opportunities may include the State Farm Agent Aspirant program.

Key Responsibilities

Customer Service & Relationship Management

Deliver exceptional customer service in English and Spanish through phone, email, text, and in-person interactions. Assist customers with policy inquiries, payments, coverage changes, insurance documentation, and claim-related questions. Build lasting customer relationships through proactive communication and consistent follow-through. Maintain accurate customer records and efficiently manage service requests. Collaborate with team members and appropriate support departments to resolve customer needs.

Insurance Sales & Professional Development

Develop a strong foundation in customer service, insurance products, and agency operations. Learn to identify customer needs, conduct coverage reviews, and recommend appropriate insurance solutions. Progress into Property & Casualty sales, including quoting, presenting coverage options, and building customer relationships. Expand into Life & Health insurance through additional training, licensing, and hands‑on experience. Participate in ongoing coaching, sales training, and professional development. Develop into a well‑rounded insurance professional capable of managing both customer service and sales responsibilities.

Qualifications & Ideal Candidate Profile

Bilingual

Fluent in English and Spanish, with strong communication skills in both languages.

Customer-Focused

Enjoys helping people, resolving concerns, and building lasting relationships.

Sales-Oriented

Comfortable initiating conversations, identifying needs, and working toward performance goals.

Career-Minded

Motivated to develop professionally and pursue opportunities in insurance sales.

Coachable

Welcomes feedback, training, accountability, and continuous improvement.

Self-Motivated

Demonstrates initiative, dependability, and a strong work ethic.

Organized & Detail-Oriented

Manages multiple responsibilities while maintaining accuracy and professionalism.

Technology-Comfortable

Confident learning new software, customer management systems, and digital tools.

Team-Oriented

Contributes to a collaborative, positive, and performance-driven environment.

Preferred Experience

• 1–2 years of customer service experience preferred.
• Previous sales or office experience is a plus.
• Insurance experience is not required.

Licensing Requirements

Candidates must be willing and able to obtain the appropriate Washington State insurance licenses within the agency’s established timeframe. Guidance and resources will be provided to support the licensing process.

Compensation, Benefits & Incentives

Competitive Compensation

• Base compensation
• Monthly individual performance incentives
• Year-end team performance bonus
• Year-end team trip

Paid Time Off

• Paid vacation
• Paid holidays
• Three floating holidays, including your birthday

Employee Benefits

• Health, dental, and vision coverage
• Group life insurance
• 401(k) and profit‑sharing plan

Professional Development

• Structured onboarding and ongoing training
• Individual coaching with internal and external coaches
• Hands‑on mentorship and cross‑training
• Opportunities for professional advancement and leadership development
• Potential preparation and sponsorship for the State Farm Agent Aspirant program for qualified team members

Our Agency Culture

At Julia Johnson State Farm Insurance Agency, we believe that high expectations, teamwork, and professional growth go hand in hand. We’re a close‑knit, performance‑driven team that values accountability, initiative, collaboration, and exceptional customer service. We work hard, recognize accomplishments, support one another, and enjoy celebrating our successes through team outings, birthday celebrations, potlucks, bowling, and holiday events. Our goal is to create an environment where motivated individuals can develop their skills, contribute meaningfully, and build rewarding long‑term careers.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Advancement opportunities are based on individual qualifications, performance, licensing, and agency business needs.