Customer Service Representative - State Farm Agent Team Member

John Bell - State Farm Agent; Glen Allen (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Free food & snacks

Paid time off

Training & development

Job summary

John Bell State Farm Agency in Glen Allen, VA is seeking a Customer Service Representative to deliver exceptional service and assist customers with policy information and changes. You will coordinate with team members to support agency growth and ensure accurate record-keeping.

The successful candidate will have strong communication skills, attention to detail, and a customer-first mindset, with opportunities for internal growth in a dynamic, community-focused agency.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.
• Support fellow team members to accomplish agency goals

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Free food & snacks
• Paid time off
• Training & development

ROLE DESCRIPTION:

As a Customer Service Representative with the John Bell State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you a great fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Maintain accurate records of customer interactions.
• Support fellow team members to accomplish agency goals

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.