Customer Service Representative - State Farm Agent Team Member

Brandi Mark - State Farm Agent; Town of Florida (NY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Brandi Mark - State Farm Agent in New York is seeking a Customer Service Representative who will deliver exceptional service, answer inquiries, and assist with policy updates.

This role emphasizes attention to detail and empathy, with growth opportunities through collaboration with the agency team to support community members.

Qualifications

• Clear communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal skills

Detail-oriented multitasking

Customer service experience

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Brandi Mark - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.