Customer Service Representative - State Farm Agent Team Member

Suzanne Cork Ins Agcy Inc; Cheyenne (WY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Group Life

Health Care Stipend

Paid time off

401(k)

Competitive salary

Job summary

Suzanne Cork Insurance Agency is seeking a Customer Service Representative to deliver exceptional experiences in a community-focused setting. You will resolve inquiries, coordinate with agent teammates, and help customers select the right products.

This role emphasizes detail orientation, strong communication, and the ability to multitask, with opportunities for commission as you grow with our agency.

Join a team that values service, reliability, and a proactive approach to customer care.

Qualifications

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred
• Some sales experience is a plus.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Pivots, follow ups and upselling.

Skills

Customer service

Communication

Multitasking

Experience in customer service

Sales experience

Job description

Benefits

• Group Life
• Health Care Stipend
• Paid time off
• 401(k)
• Competitive salary

ROLE DESCRIPTION

As a Customer Service Representative, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support. Opportunities for commission are available while helping our customers get the unique products they need.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers, as needed.
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.
• Pivots, follow ups and upselling.

QUALIFICATIONS

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred
• Some sales experience is a plus.