Customer Service Representative - State Farm Agent Team Member

Devon Mack - State Farm Insurance Agent; Virginia; On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hiring bonus

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Devon Mack - State Farm Agent is seeking a Customer Service Representative to enhance the customer experience and support community members.

The ideal candidate will possess strong communication skills, attention to detail, and a customer-oriented mindset. Responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining customer records. This is an opportunity for growth within a supportive, family-oriented team in Virginia.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Benefits:

• Hiring bonus
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency:

I opened my agency in 2017 after serving as a military officer and spending 20 years with Pfizer, bringing a strong foundation in leadership, discipline, and teamwork into agency ownership. I attended Hampton University and am married with an adult son. Giving back is important to me, and I stay active through Kappa Alpha Psi and involvement within the local community. Our team of four works closely together in an environment built on trust, open communication, and operating in “truth and love.”

Our agency is guided by our core values, known as the 4 T’s: trust, transparency, terrific teamwork, and tenacity. These principles shape how we serve our customers, support one another, and show up every day. We offer perks such as Thankful Thursdays with team lunches, team‑building activities, PTO, contests for extra time off, bonuses tied to hitting goals, a 401k, health benefits, and a hiring bonus. Our culture is close‑knit and family‑oriented, and we’re looking for someone who is kind, coachable, motivated, and ready to learn and grow.

If you’re seeking a place where leadership, values, and personal development truly go hand‑in‑hand, this is a great place to build your career.

Role Description:

As a Customer Service Representative – State Farm Agent Team Member with Devon Mack – State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.