Customer Service Representative - State Farm Agent Team Member

Jenwestinsurance; United States; On-site; USD 39,000 - 50,000; Full time

Benefits offered by this job

Hourly Plus Commission

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Flexible schedule

Training & development

Job summary

A leading insurance firm in Wilkes-Barre, PA is seeking a Customer Service Representative. The role involves providing exceptional service, addressing inquiries, and assisting with policy management. Ideal candidates should be detail-oriented with strong communication skills and customer service experience preferred. This position offers competitive compensation and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills essential.
• Detail-oriented and able to handle multiple tasks efficiently.
• Customer service experience preferred.

Responsibilities

• Address customer inquiries and provide policy information.
• Assist with policy changes and updates.
• Process insurance claims and follow up with customers.
• Keep accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Previous customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Wilkes Barre, PA

Replies within 24 hours

• Hourly Plus Commission
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Jennifer West - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $39,000.00 - $50,000.00 per year

Responsive recruiter Replies within 24 hours

• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Apply Now

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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