Customer Service Representative - State Farm Agent Team Member

Jennifer West - State Farm Agent; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Hourly Plus Commission

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jennifer West - State Farm Agent in Wilkes-Barre is looking for a Customer Service Representative - State Farm Agent Team Member. This role focuses on enhancing customer experiences and supporting community needs.

As a vital member of the team, you will answer inquiries, assist with policy changes, and process claims. Strong communication skills and a detail-oriented mindset are essential. This position offers growth opportunities and a flexible schedule.

Qualifications

• Previous experience in customer service is preferred.
• Strong communication and interpersonal skills are required.
• Detail-oriented with the ability to multitask.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking ability

Previous customer service experience

Job description

Benefits:

• Hourly Plus Commission
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Role Description:

As a Customer Service Representative - State Farm Agent Team Member with Jennifer West - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.