Customer Service Representative - State Farm Agent Team Member

Taylor Berumen - State Farm Agent; Tyler (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Competitive salary

Flexible schedule

Job summary

Taylor Berumen - State Farm Agent in Tyler, Texas is seeking a customer service representative to generate exceptional customer experiences and support the agency's growth. This role involves resolving customer inquiries, coordinating with team members, and anticipating community needs.

The ideal candidate should possess strong communication and interpersonal skills, be detail-oriented, and have a desire to help others. The position offers numerous benefits, including training, competitive salary, and opportunities for advancement.

Qualifications

• Strong communication and interpersonal skills are necessary.
• Must be detail-oriented and capable of multitasking.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary
• Flexible schedule

Role Description

As a customer service representative with Taylor Berumen State Farm, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a good fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. Internal growth opportunities are anticipated for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.