Customer Relations Representative - State Farm Agent Team Member

Andy Hedlund - State Farm Agent; Rogers (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Andy Hedlund - State Farm Agent in Rogers, Minnesota is looking for a Customer Relations Representative to ensure exceptional customer experiences. This role emphasizes strong communication and problem-solving skills, vital for managing customer inquiries and supporting agency growth.

Ideal candidates are customer-focused, empathetic, and capable of thriving in a high-energy environment. The position includes opportunities for internal advancement and collaboration with a dedicated team of 9 members.

Qualifications

• Strong communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Ability to handle stress

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Us

We’ve proudly been in business for 10 years, and our team collectively brings over 100 years of insurance experience to the table. Our office thrives in a busy, energetic environment, where collaboration and customer service are at the heart of everything we do.

Our Team

We’re a close-knit group of 9 team members who work together to support one another and deliver outstanding results for our clients.

ROLE DESCRIPTION:

As a Customer Relations Representative - State Farm Agent Team Member with Andy Hedlund - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.