Customer Service Representative - State Farm Agent Team Member

Mark Kotary - State Farm Agent; Town of New Hartford (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Mark Kotary - State Farm Agent is seeking a Customer Service Manager to deliver exceptional customer experiences, coordinate with agency team members, and anticipate community needs. The role emphasizes service, policy information, and growth opportunities for driven, sales-minded candidates.

The position offers a path for internal advancement, strong customer focus, and the chance to contribute to a thriving insurance book of business in New York state.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Must have 5–7 years of insurance industry experience.
• State Farm experience preferred; familiarity with SF systems.
• Hold NYS P&C license.
• Life, Accident, Health license also preferred.
• Please do not apply if you do not meet the requirements.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Manage multi-line current products.
• Service a book of business in the insurance industry and sell to new and existing customers.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Tools

NYS P&C License

Job description

Benefits:

• Paid time off
• 401(k) matching
• Bonus based on performance
• Competitive salary

ROLE DESCRIPTION:

As a Customer Service Manager with Mark Kotary, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Multi Line Current Products.
• Need to be proficient in servicing a book of business in the insurance industry and selling both to new and current customers.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• MUST have 5-7 solid insurance industry experience
• State Farm experience Preferred, really looking for a team member already familiar with the SF systems.
• Hold NYS P&C License
• Life Accident, Health Also Preferred
• PLEASE DO NOT APPLY if you do not meet the requirements