Customer Service Representative - State Farm Agent Team Member

Myfingerlakesagent; Town of Ithaca (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

State Farm Agent Team Member in Ithaca, NY is seeking a Customer Service Representative to answer policy questions, process changes, and assist with claims while delivering outstanding service to neighbors.

This full-time position offers a competitive salary, Simple IRA, hiring bonus, performance bonuses, training and development, and strong work-life balance as the agency grows.

We seek an empathetic, customer-focused teammate who enjoys helping others and building community relationships.

Qualifications

• Clear communication with customers and team members.
• Attention to detail in processing policy changes and claims.
• Previous customer service experience is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Ithaca - NY

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2022 and currently has a growing team of four. Before becoming a State Farm agent, I worked as a team member and previously owned a construction company, which gave me valuable experience in leadership, customer relationships, and running a business.

I’m a graduate of Thomas Aquinas College and a proud husband and father of twelve. Our family loves spending time outdoors - hiking, enjoying the local lake, and hosting friends and gatherings whenever we can. We’re also proud to support our local community and sponsor several charitable organizations throughout town.

For our team, we offer a Simple IRA retirement plan, strong work-life balance, a hiring bonus, licensing support, and a LegalShield subscription that provides access to legal assistance if needed. We also enjoy regular team lunches every Wednesday to connect and recharge together.

Our office culture is supportive and people-focused. We’re looking for someone who is driven, compassionate, and empathetic - someone who genuinely enjoys helping others and building relationships with customers and teammates alike.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Zach Clark - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $50,000.00 - $65,000.00 per year

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none