Customer Service Representative - State Farm Agent Team Member

Krisinsures; City of Binghamton (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Life Insurance

License Reimbursement

Simple IRA

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Bonus based on performance

Job summary

Kris Yelverton - State Farm Agent is seeking a Customer Service Representative in Binghamton, NY. This full-time role focuses on delivering exceptional service, answering policy questions, guiding customers through changes, and coordinating with the agency team to meet community needs.

You will help clients with insurance inquiries, process claims, and maintain precise records. This is an opportunity for growth within a supportive team that values mentorship and performance-based rewards.

Qualifications

• Excellent communication and interpersonal skills.
• Attention to detail and multitasking ability.
• Experience in customer service is preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Detail oriented

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Binghamton - NY

Replies within 24 hours

• Life Insurance
• License Reimbursement
• Simple IRA
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Bonus based on performance

ABOUT OUR AGENCY

Our agency opened in 2014 and has grown into a team of 10 who are focused on developing professionals and delivering strong service to our customers. Before becoming an agent, I worked for a State Farm agent, which gave me firsthand experience and helped shape the culture I wanted to build in my own office.

I'm a graduate of Binghamton University, married with two kids, and spend much of my free time coaching football, baseball, and basketball. Being involved with youth sports and staying connected to families in the community is something I truly enjoy.

We offer paid time off, health, dental, and vision coverage, life insurance, retirement benefits, advancement opportunities, and performance-based bonuses. We believe in giving our team the tools and support they need to build a strong future.

Our culture is ideal for young professionals looking to take their first step into the professional world. We focus on providing the training, structure, and mentorship needed to become successful insurance and financial professionals. If you’re motivated, eager to learn, and ready to build a long-term career, this could be a great place to get started and grow.

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kris Yelverton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $60,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’employees are not employees of State Farm. Agents are responsible for and make all employmentdecisions regarding their employees.

Join a community of good neighbors

Make a difference in your community every day.

Gain confidence and grow your dream career.

Earn benefits and rewards that are second to none